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To help investment giant Morgan Stanley make its online banking app legally accessible to all, Aquent Studios assembled the right experts to lead the charge.

With a website full of complex applications, Morgan Stanley needed a nimble, experienced partner to make it accessible. With our help, they made transactions, tables, and other complex information accessible, fast.

Services Used

  • Accessibility
  • Design
  • Experience

The Problem

Facing a tight timeline to make their app ADA and WCAG-compliant, Morgan Stanley needed a partner with a unique blend of development and compliance expertise.

Meeting accessibility guidelines is no ordinary challenge for a financial site where visitors complete self-service banking, pay bills, and trade their investments. People need to navigate highly interactive applications and a complex UX/UI interface that includes multiple fields and tables.

For instance, when a visually impaired person needs to know which field their cursor is in or to understand historical fund performance data, you need a solution beyond typical screen reading software, color adjustments, and image tagging. On top of that, compliance law is constantly evolving. That meant we also needed to equip Morgan Stanley with the experience and intuition to keep bi-monthly app updates in line with ADA and WCAG requirements.

On top of that, compliance law is constantly evolving. That meant we also needed to equip Morgan Stanley with the experience and intuition to keep bi-monthly app updates in line with ADA and WCAG requirements.


The Solution

Besides delivering an app with fully accessible transactions and information, we also equipped Morgan Stanley to handle ongoing compliance for their frequent app updates.

Aquent Studios has an unusual combination of skills to get nuanced compliance work done. Plus, we could shape our team in a way that worked for the client.

We collaborated with Morgan Stanley employees to make the Javascript/Angular app compliant, while mentoring them, too. Our developers handled the intricacies of making a complex Single Page Application accessible in Android and iOS while continually onboarding Morgan Stanley staff in New York and India.


The Results

In addition to making the app’s transactions and information universally accessible, we equipped Morgan Stanley to handle ongoing ADA and WCAG compliance whenever they update the app.

During our engagement, we became an integrated part of Morgan Stanley. Their project managers led the prioritization of workflow and we then worked together to hit all periodic release dates.

We also shared knowledge so that their internal team gained greater skills to handle compliance modifications moving forward.