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Boeing

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Marriott logo

Project by project, a brand-new world for Marriott International.

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Relationship Overview

It began with a migration

With over 8,000 properties in 139 countries and territories worldwide, Marriott is the modern hospitality business leader. Driven to deepen guest experiences and challenge the status quo, they are harnessing technology to shape how people travel. After a major acquisition in 2018, Marriott faced a massive marketing challenge. Thousands of new websites. Terabytes of new content. It all had to be migrated into their CMS. The next step? Calling on a team of solutions-focused experts who are agile and efficient and can hit the ground running.

One team becomes many

An initial six-month engagement with Marriott Digital Services supported a large-scale content migration that required a dedicated Studio of more than 20 co-creators. We knocked it out of the park. Delivering accuracy and value. Building processes and documentation into workflows that scale. Occasionally working beyond scope for the success of our client. This energy, this ethos, became the catalyst for a richer partnership to follow.

Over the next two years, we stood up nine more teams—from Paid Media to Email Campaign to Digital Merchandising. We sent UX and DesignOps out to Marriott HQ to help build the Marriott Bonvoy app for iOS and Android. And we assembled international Program Management and Customer Success teams who provide real-time 24/7 support from hubs in the U.S., U.K., and Australia.

Even during the COVID-19 pandemic, when 80% of Marriott's workforce was furloughed, our relationship held steady. We preserved knowledge and working systems, so we were ready to respond once borders were reopened and travel came roaring back.

A vibrant digital ecosystem

Today, our partnership is stronger than ever, with a Studios team of almost 70 supporting Marriott. Continually elevating the experience of their digital ecosystem across the globe, we've completed 430,689 projects, tactics, cases, and optimizations to date. And we've skillfully boosted NPS scores and paid media ROI—$15 in revenue for every $1 invested.

The list goes on. Personalized, multi-disciplinary white-glove support. A willingness to go above and beyond. Instilling trust and confidence. That might just be the secret to our shared success. Or the promise of pushing forward for years to come.

Capabilities Engaged

Experience Design & Development

  • CX Strategy & Design
  • Design Systems
  • Digital Commerce
  • Platforms & Emerging Technologies
  • Product & Service Design
  • UX Design
  • Web & Product Development

Brand & Marketing

  • Analytics & Optimization
  • Brand Strategy & Creative
  • Campaign Strategy & Activation
  • Content Migration
  • Creative & Content Production

People & Process

  • CreativeOps
  • DesignOps
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Testimonial

The best team in the world, no doubt in my mind. Thank you for all of the support, long hours, dedication … I don't think this could have gone any better, and this is a huge win for us.

Operations Leader, Marriott Digital Services

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Expedia Group logo

Expedia Group

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John Deere logo

Driving the future of agriculture forward.

Farm equipment driving through large field

Relationship Overview

The root of the matter

John Deere is a global leader in agricultural technology. They needed to design and build solutions to power their growth and accelerate their digital transformation. That meant finding the right partner—one who would become an expert in their business, not just the tech. One who would always go the extra mile to add value. In short? A partner fully invested in their values and shared success.

A growing symbiosis

One team. One vision. That's the trusted partnership we've created with John Deere. So it's no wonder our relationship has deepened over the decades. The secret to our mutual success? We embody John Deere's five principles for partnership excellence. That means they guide what we do and how we work together—and we always move in lockstep.

We collaborate with Directors, Engineering Managers, Group Engineering Managers, and Product leadership at John Deere to uncover powerful goals. We drive business agility by asking the right questions, prototyping early and often, and iterating to get the right solutions out faster. And when it comes to suggesting new ways to drive their business, we never hold back—even if that means less work for us.

The fruits of success

We've built technology solutions that power core operations at John Deere: sales and marketing, order management, supply chain, dealer network and warranty, and more. And we're making continuous improvements that solve business problems, minimize the total cost of ownership, and keep their business on the cutting edge. Over decades, our innovative solutions have supported billions of dollars in sales and procurement and are often benchmarked by other Fortune 100 companies.

The icing on the cake? John Deere has recognized Aquent Studios with their Partner Award for Achieving Excellence for 18 consecutive years. That's not only a record but a testament to how critical we've become to their success.

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Capabilities Engaged

Experience Design & Development

  • Design Systems
  • Digital Commerce
  • Innovation Strategy
  • Platforms & Emerging Technologies
  • Product & Service Design
  • UX Design
  • Web & Product Development

Brand & Marketing

  • Analytics & Optimization

People & Process

  • DevOps
  • Operating Models
Farm equipment preparing land for planting

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Ontario Government

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New York Public Library

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