Flexibility, quality, and expertise in Medicare compliance.

Challenge

Elevance Health, serving an audience of over 100 million people, faced significant challenges in managing critical Medicare initiatives. Specifically, they grappled with producing and validating a vast volume of marketing and regulatory materials for their Annual Enrollment Period (AEP) and ensuring accuracy and compliance for Medicare Advantage submissions to the Centers for Medicare & Medicaid Services (CMS).

These challenges were compounded by several factors: strict regulatory compliance, as CMS guidelines require absolute accuracy in submissions and consumer-facing materials; high-volume processing, as tight deadlines demanded rapid production and meticulous review of thousands of documents; scalability and flexibility needs, with the workload fluctuating and requiring resources available on demand, including evenings and weekends; and cost considerations, as Elevance Health needed a solution that delivered high quality without excessive costs.

Approach

To address these challenges, Elevance Health partnered with Aquent Studios, implementing a structured, scalable solution designed to ensure accuracy, efficiency, and strict regulatory compliance. This collaboration, spanning four years, has enabled Elevance Health to achieve greater efficiency, improved accuracy, and seamless compliance across its critical Medicare initiatives. By strategically removing operational bottlenecks and providing expert-driven control, Aquent Studios empowered Elevance Health to concentrate on its core mission: delivering high-quality health care services to millions.